Facility Management Engineer / Technical Officer / Technician

About the role

This position covers the maintenance of data centre facilities and critical mechanical and electrical systems, supporting 100% uptime of the data centre's M&E systems. It also includes customer service, incident reporting and shift handovers. The role is based in a connectivity platform business segment.

Key responsibilities

• Maintain positive relationships with internal and external clients and respond to customer service requests and emergency calls during shift work.
• Assist the Operation Lead in daily data centre operations and preventive maintenance, keeping critical M&E systems running.
• Walk through the data centre daily, record faults and defects, and monitor the fire alarm, EPMS, BMS and fire system alarms, isolating faults and escalating them per the escalation plan.
• Run daily checklists to confirm no environmental abnormalities and that critical systems are working, and keep logs of instrument readings, equipment and consumable stock.
• Ensure subcontractors are inducted and compliant with health and safety, and report unlocked doors and racks to security.
• Report incidents and field service, and hand over outstanding issues to the shift duty technician.
• Follow quality, health and safety and environmental policies, and adhere to site policies and practices.

Required profile

• ITE/Nitec/Diploma in Electrical or Mechanical Engineering, Facilities Management or an equivalent field.
• 3 to 5 years of experience in a data centre or another critical environment (data centre, hospital, pharmaceutical production or power plant experience preferred).
• Proficiency in written and spoken English.
• Able to work rotating shifts and on weekends and public holidays.

Required skills

• Electrical and mechanical systems in data centres: feeders, transformers, generators, fuel systems, switchgear, UPS, battery banks, ATS/STS, chillers, air handling units, chilled water plant, CRAC units, fire alarm and suppression systems.
• Complex automatic control equipment: relay logic, PLCs, building management systems and their integration with data centre infrastructure.
• Advanced Microsoft Office (Word, Excel, Outlook, Visio); SharePoint preferred.
• Team lead must be proficient in both electrical and mechanical systems.