Field Service Engineer (Customer Engineer)

About the role

Applied Materials is hiring a Field Service Engineer (Customer Engineer) in Singapore. The engineer acts as the direct liaison with customers, helping them install, maintain and upgrade equipment. The role uses digital analytics for troubleshooting and applies basic diagnostic techniques to assess and fix technical issues, covering electrical, vacuum, mechanical, plasma, hydraulic and gas systems.

Key responsibilities

• Perform standard service activities unassisted (Tier I) and standard Tier II tasks with assistance
• Carry out routine preventative maintenance within set timeframes and complete quality repairs
• Diagnose and resolve recurring technical problems and day-to-day issues, including exposure to systemic issue resolution
• Respond to fab issues by communicating with other engineers and taking part in escalation conference calls
• Verify the operational quality of system equipment unassisted and assist senior engineers as needed
• Follow checklists and procedures, keeping the correct revisions of procedures and schematics available before work
• Support the preparation and delivery of technical issues to internal and external stakeholders
• Execute projects that reduce costs and increase uptime, and help plan and coordinate support plans with customer management
• Comply with all safety procedures

Required profile

• Single primary product and platform
• Able to read circuit diagrams with minimal assistance
• Knowledge of fundamental theories
• Physical demands: extensive walking, standing, working in tight spaces, lifting up to 35 lbs, and using hand and power tools
• Ability to work in a noisy environment and in a clean room with PPE such as coveralls, hoods, boots, safety glasses, gloves, respirators, chemical aprons and face shields
• No supervisory responsibilities; manages own workload under regular but moderate supervision