Field Service Technician (RVM Installation & Maintenance)

About the role

TOMRA Singapore, part of TOMRA Collection and one of the operators supporting Singapore's Beverage Container Return Scheme, is hiring a Field Service Technician. The technician acts as a front-line representative of TOMRA to customers such as retailers and shopping centres, and to members of the public at sites across Singapore. The first stage is installing and maintaining trial RVMs; once the network is rolled out, the technician works mainly on the road in their region, visiting the office or warehouse occasionally for administration and spare parts.

Key responsibilities

• Install, set up, service, repair, modify, upgrade, commission, recondition, calibrate, clean and test systems
• Report service assignments and faults online and/or on paper
• Train customers and new colleagues
• Drive long distances, attend occasional out-of-area call-outs and after-hours call-outs
• Provide excellent customer service to retail outlets and, occasionally, members of the public
• Monitor RVMs using TOMRA back-office systems and work closely with the service team
• Manage tools, test equipment, technical documentation and van kits/spares, and analyse areas for product improvement
• Comply with TOMRA SAFE Standards and WSQ safety guidelines

Required profile

• Minimum 2-3 years of field service or maintenance experience with electromechanical systems
• Proven ability to install, troubleshoot, repair and calibrate equipment independently
• Valid driving licence and ability to drive in Singapore
• Willingness to travel across Singapore and handle after-hours call-outs
• Awareness of workplace safety standards

Required skills

• Interpreting technical manuals, engineering drawings and schematics
• Basic IT, mobile apps and remote monitoring systems
• Customer service and communication skills
• Ability to work independently and follow standard operating procedures
• Technical/vocational qualification (e.g. NITEC, Higher NITEC, Diploma) preferred