Front Desk Department Executive

About the role

Academia is seeking a Front Desk Department Executive to be the first point of contact for students and parents. You will handle walk‑in inquiries, phone and online queries, and support the administrative needs of teachers.

Key responsibilities

• Provide front‑desk assistance to walk‑in students and parents.
• Answer phone and online questions about classes, teachers, curriculum, and policies.
• Assist with registration, scheduling changes, and update the student database.
• Process invoicing and payments via credit card or bank transfer.
• Handle special requests and complaints, escalating to management when needed.
• Offer administrative support to teachers, including printing, photocopying, and scanning.
• Perform any other duties assigned by management.

Required profile

• Fluent in English and Mandarin.
• Computer literate with ability to use Microsoft Office and learn new applications.
• Past experience in front‑facing customer service is a plus.
• Two weekdays off per week.

Required skills

• Microsoft Office

What we offer

• Competitive monthly salary of SGD 3,000‑3,500.
• Full‑time permanent position.
• Opportunity to work in a dynamic educational environment.