FX Operations Support – APAC (Japanese Speaker)

About the role

LSEG is looking for an FX Operations Support professional for the APAC region who speaks Japanese, fluent in writing and speaking. You will provide technical and functional support for trading applications and infrastructure, working closely with clients, internal teams and product managers to deliver a seamless client experience. The role suits someone who enjoys problem-solving in a fast-paced environment and learning new technologies.

Key responsibilities

• Act as a key point of contact for client enquiries, giving high-quality technical and functional support by phone and email.
• Investigate and troubleshoot issues, working with internal teams and external partners to resolve them quickly.
• Document enquiries, investigation progress and resolutions in Salesforce CRM.
• Guide clients through system functionality and workflows.
• Identify and escalate critical issues that could pose P&L, operational or franchise risk.
• Keep up with financial markets, industry trends and trading workflows.
• Share solutions and best practices with the wider team.

Required profile

• Professional fluency in Japanese, written and spoken, is essential.
• Experience in a client-facing, customer support or technical support role, or in financial services, is advantageous.
• Interest in financial markets, trading technology and electronic trading workflows.
• Ability to investigate problems logically, collaborate across teams and stay organised with multiple priorities.

Required skills

• Exposure to the trade lifecycle, FIX, SWIFT or similar financial technologies is beneficial but not essential.
• Technical aptitude and willingness to learn trading systems and workflows.