Guest Service Officer - Serviced Residences

About the role

Far East Organization is hiring a Guest Service Officer for its Serviced Residences cluster, based at Oasia Residence Singapore and Orchard Parksuites. The officer works closely with the Residence Manager to deliver courteous service to guests and handle day-to-day guest needs.

Key responsibilities

• Respond efficiently and tactfully to guests' complaints, requests and inquiries, taking ownership of problems and following established procedures; report to the supervisor for follow-up when needed and write glitch reports when required.
• Handle cashiering functions while adhering to the residence's Standard Policies and Procedures.
• Ensure all telephone calls are answered promptly within three rings.
• Maintain good guest relations, project a courteous and hospitable attitude and ensure guest room security, emergency and fire procedures are followed.
• Encourage the use of Safe Deposit boxes (El-Safe) and follow the policies for their use.
• Be familiar with the residence's facilities, major city attractions and events, and give guests accurate information.
• Keep a well-groomed appearance and a tidy work area, and perform any other duties assigned by supervisors.

Required profile

• O-Level or equivalent qualification.
• Willingness to work rotating shifts, weekends and public holidays.
• Positive attitude, outgoing personality and good communication skills.
• Experience in hospitality and knowledge of HMS will be advantageous.