Head of Baggage Services

About the role

Lead the safe, secure and efficient delivery of dnata Singapore’s baggage operations and other assigned non‑ramp services. Drive performance, safety, quality and customer service standards while ensuring compliance with regulatory requirements.

Key responsibilities

• Lead baggage operations across dnata‑operated terminals, including sorting, reconciliation, make‑up, transfers and delivery.
• Oversee load control and non‑ramp services, ensuring operational readiness.
• Own baggage performance KPIs, service recovery during disruptions and drive improvements in mishandled baggage.
• Ensure compliance with CAAS, CAG, airline, security and audit regulations.
• Lead investigations into baggage discrepancies and operational incidents.
• Develop and manage managers, supervisors and frontline teams, including training and certification.
• Manage baggage systems, equipment and resources, partnering with airport and engineering stakeholders.
• Support automation, technology and process improvement initiatives.
• Manage departmental budgets, identifying cost and efficiency opportunities.
• Represent baggage matters with airlines, CAG, CAAS and airport partners.

Required profile

• Degree or Diploma in Aviation, Logistics, Operations Management or related discipline.
• 8+ years experience in airport baggage operations, including at least 3 years in a management position.
• Strong knowledge of CAAS/CAG requirements and IATA baggage handling standards.

Required skills

• Airport baggage systems
• Load control processes
• CAAS regulatory compliance
• CAG operational standards
• IATA baggage handling standards