Head of Operations

About the role

Ordinary Folk is an AI‑enabled telehealth company operating in Singapore, Hong Kong and Japan. We are seeking a Head of Operations to build and lead the end‑to‑end operational engine across all three markets, reporting directly to the CEO.

Key responsibilities

• Design and manage the multi‑market supply chain for prescription medications, including pharmacy operations, fulfilment and last‑mile delivery.
• Own vendor and supplier relationships, negotiate contracts and optimise cost, quality and speed.
• Oversee customer‑service teams across Hong Kong, the Philippines and Japan, driving performance and a CSAT‑focused culture.
• Coordinate scheduling, onboarding and quality monitoring of doctors in all markets.
• Lead clinic licensing and regulatory compliance initiatives in Singapore, Hong Kong and Japan.
• Build the operational infrastructure and playbook for the Japanese market, requiring native‑level Japanese fluency.
• Document, systematise and scale operational processes.
• Manage a team of 8+ direct and indirect reports and collaborate with engineering, marketing and AI‑driven analytics.

Required profile

• Native or near‑native Japanese language proficiency and fluent English.
• 8+ years of experience in operations, supply‑chain or healthcare operations.
• Proven track record managing multi‑country operational functions.
• Strong experience in pharmacy, vendor management and regulatory environments.

Required skills