Head of Quality Assurance & Management

About the role

This role leads company-wide quality governance across Quality Management, Quality Assurance and Quality Control, ensuring engineering products are reliable, compliant, certifiable and market-ready. It owns the Quality Management System (QMS), quality standards, governance, metrics and risk, and directly leads QA process assurance while overseeing QC through the Senior Manager of Application Testing. The successful candidate is both strategic and hands-on, translating technical quality risks into business impact across requirements, design, development, testing and release.

Key responsibilities

• Own and continuously improve the company-wide QMS, quality standards, policies and quality gates.
• Define QA controls, checkpoints and Definitions of Done across the SDLC.
• Drive defect prevention, root cause analysis, process improvement and upstream quality.
• Oversee application testing, including test coverage, automation, non-functional testing and defect management.
• Establish release, change and emergency change governance, and embed quality gates into CI/CD pipelines.
• Define governance for AI-generated code and AI-powered product testing, including evaluation, regression and safety controls.
• Own quality metrics, dashboards, reporting, budget, tooling and vendor management; report quality risks to Senior Leadership.
• Lead and develop the quality organisation, and partner with Engineering, Product, Design, Security and Support.

Required profile

• 12+ years of software engineering and quality experience, preferably in distributed/cloud-native systems.
• 6+ years in senior technology/QA leadership, managing teams of about 50 through leads and functional heads.
• Proven ownership of a company-wide QMS or quality governance framework.
• Bachelor's or Master's degree in Computer Science, Software Engineering or a quantitative field.
• Desirable: 3-5 years in high-transaction / real-time fintech.

Required skills

• QA process assurance, quality gates, change control and release governance.
• Defect prevention, RCA, phase containment and quality improvement.
• Test automation, CI/CD and modern software architecture.
• Quality metrics and executive-level reporting.
• Agile/DevOps environments with frequent releases.
• Desirable: Playwright, Cypress, REST Assured, k6, JMeter, Gatling, accessibility, contract testing, shift-left security, AI-assisted engineering, AWS, microservices, observability and production telemetry.