Head of Transformation – ISAP

About the role

The Head of Transformation drives strategic transformation initiatives across ISAP, reporting directly to the Head of ISAP. The role covers technology, AI, operational excellence, governance, standardisation, innovation and organisational transformation, working with global teams, regional management and business stakeholders. The position is based in Singapore.

Key responsibilities

• Support the definition and execution of the ISAP transformation roadmap and turn strategic objectives into actionable initiatives.
• Drive adoption of emerging technologies such as AI, automation and digital solutions, coordinate pilots and industrialise successful ones.
• Coordinate AI deployment across ISAP, promote its adoption through governance, communication and change management, and ensure alignment with business priorities and regulations.
• Act as the main transformation coordination point between ISAP and regional entities, promoting knowledge sharing and cross-functional collaboration.
• Promote process harmonisation, common practices and governance, and eliminate duplication of initiatives.
• Maintain visibility of transformation initiatives, prioritise them by value, risk and resources, monitor progress and provide executive reporting and dashboards.
• Define transformation governance frameworks, set KPIs and prepare steering committee materials.

Required profile

• Bachelor's degree or equivalent in a relevant discipline.
• 11 years or more of experience.
• Demonstrated experience in AI, digital or operational transformation initiatives and in portfolio and programme management.
• Experience presenting to senior executives, management committees and steering committees, and managing complex portfolios with multiple stakeholders.
• Experience in international and multicultural environments.

Required skills

• Strong understanding of IT infrastructure and enterprise technology, and of technology risk, cybersecurity and regulatory requirements in financial services.
• Good understanding of data governance, AI governance and responsible AI principles.
• Knowledge of IT governance, operating models, continuous improvement and process standardisation.
• Excellent communication, stakeholder management, strategic thinking and analytical abilities.