HR Manager - HR Operations and Training

About the role

An experienced HR Manager is sought to lead the HR Operations and Training functions. The role suits a people leader who cares about operational excellence, process transformation and an outstanding employee experience. You will oversee a team of HR and Training specialists and work closely with business stakeholders to strengthen HR service delivery.

Key responsibilities

• Lead and coach a team of 4 HR and Training specialists, setting performance objectives, service standards and development plans, and fostering a customer-centric, continuous improvement culture.
• Review and streamline HR processes across the employee lifecycle (onboarding, employee movements, contract administration, offboarding) so they are standardized, efficient, compliant and scalable.
• Identify operational gaps and implement sustainable solutions to improve service delivery and employee experience.
• Review and standardize HR policies, procedures, templates and employee documentation; develop and maintain HR SOPs, workflows and process guidelines.
• Ensure compliance with organizational policies and statutory requirements.
• Lead training administration and governance, set service standards and performance metrics, monitor training effectiveness, ensure accurate training records and reporting.
• Drive HR operational excellence and process improvement projects, and support HR digitalization, automation and system enhancement initiatives.

Required profile

• Degree in Human Resources, Business Administration or a related field.
• 6-8 years of HR experience, preferably in HR Operations, Shared Services or a complex multi-site environment.
• Proven people management experience.
• Strong understanding of HR operations and employee lifecycle processes.
• Experience driving process improvement, governance and operational transformation.

Required skills

• Strong stakeholder management and project management skills.
• Proficiency in HR systems and Microsoft Office applications.