HR Project Delivery Manager (Forward Deployed Operations)

About the role

G-P is a SaaS-based global employment platform that helps organisations expand into over 180 countries through Employer of Record solutions. As its enterprise customer base grows, the company is moving from regional handoffs to a dedicated, high-touch delivery model. The Forward Deployed Operations Manager (FD-OM) is the single operational point of contact for enterprise clients and the internal Customer Success teams, leading complex, multi-country onboarding implementations end-to-end.

Key responsibilities

• Own and project manage end-to-end, multi-country EOR onboarding programmes, managing timelines, risk registers and critical path milestones.
• Serve as the primary operational partner for enterprise customer points of contact, coordinating with Customer Success and Sales teams.
• Navigate international labour laws, visa and immigration requirements, benefits administration and localised employment contracts, and turn in-country operational details into clear action plans.
• Proactively resolve operational blockers, regulatory risks and payroll setup delays across jurisdictions.
• Partner with Customer Success Managers to drive client activation and platform adoption, and act as the escalation point for complex operational issues.
• Document implementation playbooks and delivery standards, and feed enterprise client requirements back to Product and Engineering.

Required profile

• 4+ years in enterprise implementation, customer onboarding, technical project management or operations delivery, ideally in EOR, payroll, global HR tech or SaaS.
• Direct exposure to global employment mechanics such as Employer of Record, global payroll, employment law basics or HR operations.
• Proven track record managing multi-stakeholder, multi-country projects with formal frameworks (PMP, Agile or equivalent).
• Excellent communication and consultative leadership, able to steer calls with C-suite stakeholders at large enterprises.
• Ability to solve problems in ambiguous situations and turn complex regulatory and operational realities into simple steps for clients.

Preferred requirements

• Experience with complex, high-volume employee transfers (TUPE, M&A transitions, enterprise migrations).
• International work experience across EMEA, LATAM or APAC.

What we offer

• Competitive compensation, with commission for sales roles and an annual bonus for non-sales roles.
• Paid parental leave, flexible time off, spending accounts, medical, dental and vision insurance, and a sabbatical after 5 years.