Information Technology Infrastructure Specialist (IT Support)

About the role

An experienced, customer-focused IT Support Specialist (senior preferred) is sought to provide end-user support across the organization. The successful candidate ensures the smooth operation of IT services, resolves technical issues and delivers a high level of customer service to internal stakeholders.

Key responsibilities

• Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, printers and peripherals.
• Troubleshoot and resolve hardware, software, network and connectivity issues.
• Manage user accounts, access rights and device provisioning.
• Support Microsoft 365, Azure Active Directory and Intune.
• Handle incident, service request and asset management in ServiceNow.
• Deploy, configure and maintain end-user devices according to company standards.
• Support employee onboarding and offboarding.
• Escalate complex issues to relevant teams and vendors.
• Maintain accurate documentation of incidents, solutions and procedures.
• Provide onsite support and ensure a high level of user satisfaction.

Required profile

• Diploma or Bachelor's degree in Information Technology, Computer Science or a related discipline.
• 6-8 years of hands-on IT support experience in a corporate end-user environment.
• Fluent Mandarin; excellent English verbal and written communication.
• Preferred: experience supporting VVIP and regional or multinational organizations, and relevant Microsoft certifications (Azure, Intune, Microsoft 365).

Required skills

• Azure / Azure Active Directory and Microsoft Intune / Endpoint Management.
• ServiceNow (SNOW) and Microsoft 365 Suite.
• Windows 10/11 and laptop management.
• Basic networking concepts and troubleshooting.