Information Technology Operations Engineer

About the role

Higogame, a mobile gaming and entertainment company founded in late 2020, is looking for a proactive IT Operations Engineer to support its daily IT operations, including end-user support, network maintenance, IT security and asset management. You will work closely with the regional IT team and the corporate team to troubleshoot issues, keep IT services reliable and improve operational efficiency. Fresh graduates are welcome.

Key responsibilities

• Onboarding and offboarding: set up computers, install basic office software and printers, and provision accounts for new hires; recover IT assets securely during offboarding through hardware inspection, data erasure and backups, system resets and asset updates.
• Network maintenance: inspect, optimise and monitor the LAN and Wi-Fi to aim for zero network downtime.
• Security and compliance: deploy endpoint security policies (antivirus, internet behaviour management, NAC), enforce data security and confidentiality, audit non-compliant peripherals, block unauthorised access and produce security audit reports.
• R&D collaboration: help the development team provision test and production environments, including setting up basic Linux virtual machines.
• Marketing collaboration: configure, maintain and troubleshoot marketing technology platforms and related software.
• General affairs: assist supervisors with IT asset inventories and SOP documentation, and carry out other ad-hoc tasks.

Required profile

• Diploma or degree in Information Technology, Computer Science, Information Systems or a related field; fresh graduates strongly encouraged to apply.
• Familiarity with IT hardware such as PCs and network switches.
• Strong problem-solving skills, initiative, accountability, willingness to learn and ownership of tasks.
• Nice to have: English and Mandarin proficiency, relevant internships or hands-on IT support experience, and basic HTML/CSS knowledge.

Required skills

• Windows and Mac OS, including OS installation and Microsoft product configuration, and troubleshooting common desktop issues.
• Linux service deployment, such as Nginx, FTP and MySQL.
• Networking fundamentals, including routing, switching and VLANs.
• Willingness to adopt AI-powered tools to improve operations.