Information Technology Support Engineer

About the role

Esmegen Consultants is looking for an End-User IT Support Engineer to join its managed IT services team in Singapore. You will help customers with everyday IT problems, from preparing a new employee for their first day to troubleshooting a mailbox or device issue. Good support means getting people back to work, keeping them updated and making sure access is set up or removed correctly.

Key responsibilities

• Set up accounts and access for new joiners, remove access when staff leave, reset passwords and assign Microsoft 365 licences.
• Administer Microsoft Teams, SharePoint, OneDrive and Exchange Online, including shared mailboxes and distribution groups.
• Manage devices through Microsoft Intune, deploy Windows updates and support Android device enrolment and management.
• Manage Conditional Access policies in Microsoft Entra ID and review Microsoft Defender alerts and security settings.
• Read audit logs to investigate issues, open and follow up on support cases with Microsoft when needed, and keep users updated with documented actions.
• Escalate issues with enough detail for the next person to pick them up.

Required profile

• Completed Microsoft training relevant to Microsoft 365 administration or endpoint management.
• Hands-on experience with the Microsoft 365 admin center, Microsoft Entra ID, Microsoft Intune and Exchange Online.
• Ability to troubleshoot account, email, collaboration and device issues and explain the next steps in plain language.
• Good follow-through on support tickets, including clear updates when an issue takes longer to resolve.

To apply, candidates should state which Microsoft training they have completed and give a brief example of a Microsoft 365 issue they handled themselves.