Information Technology Support Technician

About the role

This is a frontline IT support position focused on helping employees with their devices, accounts and software. Deep technical expertise is not required; the employer values responsibility and reliability above all. The role covers Microsoft 365 administration, onboarding and offboarding, access control, basic security and asset tracking.

Key responsibilities

• Provide first-line support for device, account and software issues, including laptops, software and basic network or peripheral problems, and escalate to vendors when needed
• Administer Microsoft 365 (users, groups, SharePoint and OneDrive permissions, Exchange and security policies) and other core identity systems
• Set up accounts and devices for new joiners, and revoke accounts and recover devices and assets when people leave, keeping a checklist
• Manage user accounts and permissions for tools such as Notion, Slack and Claude, and handle access requests
• Apply the principle of least privilege and run regular access reviews
• Manage internal network tools such as Tailscale and VPN, including connectivity for team members in Mainland China
• Assist with security incidents such as phishing reports using Microsoft 365 Defender
• Track devices, licences and subscriptions, and flag renewals and unused seats
• Write and maintain runbooks and internal documentation, and apply strong passwords and multi-factor authentication

Required profile

• 2-5 years of experience in IT support, helpdesk or office administration
• Dependable and responsible, following through on requests
• Careful and organised, with attention to detail on accounts, access and checklists
• Comfortable using Windows or Mac and quick to learn new tools
• Familiar with workplace tools such as Notion and Slack, and interested in AI tools such as Claude
• Discretion with confidential information