Infrastructure / System Support Engineer

About the role

NCS, an AI tech services company and subsidiary of the Singtel Group, is looking for a Support Engineer in Singapore. The role provides hands-on hardware break-fix, software support and preventive maintenance across server, system and client machine environments, supporting stable day-to-day operations for client assets such as desktops, notebooks, servers, peripherals and related software.

Key responsibilities

• Provide hardware break-fix support for client machines, systems, servers, peripherals and related IT equipment.
• Respond to incidents and service requests promptly, investigate issues and provide temporary or permanent resolutions.
• Carry out corrective maintenance to restore assets or services within agreed service levels.
• Perform preventive maintenance such as health checks, system checks, basic patching, cleaning, inspection and fault prevention.
• Troubleshoot operating systems, client equipment and hardware components.
• Maintain accurate asset and inventory records, including movement, replacement, updates and disposal.
• Coordinate with partners or support teams for hardware replacement, warranty support and escalations.
• Document incidents, actions, configuration changes and resolutions in the ticketing or reporting system, and give timely status updates to users and clients.
• Monitor service levels, escalate issues and submit regular progress, maintenance and operational reports.
• Follow SOPs, security requirements and best practices, and perform firmware, OS updates, patches and upgrades.
• Provide Level 1 and Level 2 support for hardware and Windows issues, report to the team lead and join the on-call rotation for after-hours support.

Required profile

• Preferably 1+ year of hands-on experience in IT support, desktop support, system support, technology administration or a similar technical support role.
• Able to work hands-on at client sites when required.
• Good problem-solving, troubleshooting, communication and teamwork skills, with a service-oriented, adaptable and proactive attitude.

Required skills

• Windows Server, laptops, operating systems and hardware components.
• Basic networking knowledge (LAN/Wi-Fi, TCP/IP, DNS, DHCP, VPN) is useful.
• Able to follow technical instructions, maintenance checklists and operational procedures.