Investment Analytics Client Manager, AVP

About the role

State Street is hiring an Investment Analytics Client Manager (AVP) based in Singapore. The client-facing manager belongs to the regional Investment Analytics (IA) team, which combines technical analytics expertise with ownership of the client relationship and service experience. The IA offering covers investment performance, attribution, risk and mandate compliance.

Key responsibilities

• Own assigned IA clients and act as their first escalation point.
• Maintain a detailed understanding of each client's IA requirements, including what they value and why.
• Build trusted client relationships through proactive communication and expectation management.
• Collaborate with Operations Hubs and global IA colleagues.
• Provide governance through the Client Service Process (CSP).
• Coordinate with Operations and Product so client requirements are delivered, and feed client experience and requirements into product development.
• Deliver value through analytics insights, consulting and value-add solutions, and oversee solution implementation against client specifications.
• Develop and communicate knowledge of the local market.

Required profile

• University degree.
• Postgraduate qualification, CFA and/or CIPM study is advantageous.
• Staff-management experience is advantageous.
• 7+ years of relevant industry experience, including direct analytics and client exposure.

Required skills

• Relevant experience includes performance, attribution and ex-post risk; investment data; monitoring investment restrictions; interpreting mandates, prospectuses and regulatory guidelines; institutional client servicing; and project management.
• Strong mathematics and analytical capability.
• Strong understanding of financial markets and investment products.
• Ability to understand unfamiliar and complex subjects.
• Strong interpersonal skills and a positive, solution-oriented approach.