IT Analyst - End User Support and Data Centre

About the role

Citic Securities International is looking for an IT Analyst to provide hands-on infrastructure, PC and end-user support, assist the IT Manager with daily IT operations and help with data centre projects. The role covers L1/L2 support, desktop and mobile troubleshooting, and data centre tasks.

Key responsibilities

• L1/L2 end-user support for standard desktop and user applications, desktop and mobile hardware troubleshooting, break-fix, Zoom video conferencing, user on/off-boarding and IP phone support.
• Assist the IT Manager with daily IT operations such as backup tape management, patch deployments, AV updates and start-of-day checks.
• Install, support and troubleshoot Microsoft operating systems and products.
• Maintain software and hardware inventory and keep documentation up to date.
• Ensure security and compliance in end-user computing.
• Support first-level assistance for internally developed and vendor-provided business applications, including Bloomberg/IRESS, internal trading applications and CRM tools.
• Take part in data centre projects: network and server setup in racks, troubleshooting, and assisting vendors; rack and stack data centre equipment.
• Manage data centre inventory including cabling and patching, and provide standby support on weekends while logging vendor cases and arranging access to the data centre.

Required profile

• Bachelor's degree or above in Information Technology or a related discipline.
• At least 3 years of experience in IT platform and system support across mobile and workspace, Windows desktop, network connectivity, voice technologies and data centre management is desirable.
• Strong end-user focus, good communication and interpersonal skills, and the flexibility to handle changing priorities.
• Ability to work under pressure, solve problems analytically and work both independently and in a small team.
• Open to standing by after office hours for data centre issues.

Required skills

• Microsoft operating systems and products
• End-user support, including remote support for internal and external applications
• Good command of written and spoken English