IT Desktop Support Engineer

About the role

A full-time IT Desktop Support Engineer position in Singapore. The role covers desk-side support and PC break/fix, including hardware and software troubleshooting, and is open to candidates who can work flexible schedules.

Key responsibilities

• Troubleshoot and fix desktops, laptops, printers and other peripherals, and desktop applications
• Provide smart-hand support for networking hardware such as routers, switches, firewalls, racks, cabinets and data termination panels
• Perform basic administration of Windows, and preferably macOS and Linux
• Analyze repeat calls and develop preventive actions; handle problem management
• Manage conference rooms and support ticketing tools

Required profile

• 3-5 years of IT infrastructure field support experience, including hardware, software and OS troubleshooting
• Associate degree in Electronics and CompTIA A+ certification preferred
• Other OEM vendor certifications (Dell, Toshiba, Lenovo, Client) may be an advantage
• Good customer management, communication and teamwork skills, able to work independently with minimal supervision
• Availability for flexible work schedules

Required skills

• Desktop imaging and application installation/support
• Outlook troubleshooting and printer troubleshooting
• Basic LAN/WAN concepts, TCP/IP, DNS, DHCP, VPN and RDP
• Experience with ticketing tools such as ServiceNow or Remedy