IT Engineer - Baggage Handling Systems

About the role

BEUMER Group Singapore, part of BEUMER Group and located at Singapore Changi Airport, employs more than 200 people across Airport systems, Logistics and Customer Support. The IT Engineer supports the High-Level Control (HLC) layer and the supporting IT infrastructure (applications, servers, storage, virtualisation and backup/failover) of Baggage Handling Systems at customer sites. The role reports to the CIT Manager and is site-based.

Key responsibilities

• Provide site-based technical support for HLC and IT infrastructure across different sites, with guidance from the Hotline and senior engineers
• Travel between sites at short notice for emergencies and act as first point of contact for HLC incidents
• Diagnose issues across application, servers, storage and network, and escalate complex cases to the Hotline
• Carry out fixes on site under change control and work with the Hotline on complex incidents, keeping the customer updated
• Test upgrades, patches and firmware before deployment, then implement them following approved procedures
• Support deployments with vendors and the Hotline, including FAT and SAT
• Keep backups and configurations aligned to baselines and support failover readiness checks
• Analyse logs and occurrences to find root causes and propose corrective actions
• Prepare and review SUCOs/SARs for customer approval and support availability, performance and security improvements, including VAPT remediation
• Prepare a monthly report on availability, key incidents, trends and open actions
• Train Control Room staff and customer operators on system use
• Maintain configuration and troubleshooting procedures, share lessons learned and follow permit-to-work, airside, cybersecurity and access-control rules

Required profile

• Degree or diploma in Computer Science, Information Technology, Computer/Electronics Engineering or a related field
• 1-3 years of IT infrastructure/system support experience after a degree, or 3-4 years after a diploma, ideally on live operational systems such as a Baggage Handling System; strong fresh graduates with relevant internship or project experience may be considered
• Able to travel between sites at short notice and to obtain an Airport Pass and work airside

Required skills

• Working knowledge of Windows, Linux, VMware/Hyper-V, NAS/SAN, networking and security; willingness to learn HLC/SCADA applications
• Certifications such as CCNA/CCNP, VMware, cybersecurity, Microsoft Windows Server/Azure Administrator and CompTIA Security+ are an advantage
• Exposure to ISO 9001, ISO/IEC 27001 and VAPT is an advantage