IT Executive, Operations & Support

About the role

We are seeking a hands‑on, service‑oriented IT Executive to deliver day‑to‑day technical assistance and ensure the reliable, secure, and efficient operation of our organisation’s IT environment. The role supports end users across multiple business functions and locations.

Key responsibilities

• Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, printers, meeting‑room equipment and other workplace technologies.
• Troubleshoot hardware, software, Microsoft 365, network connectivity, VPN, printing and user‑access issues.
• Manage user onboarding, off‑boarding, account provisioning and access permissions, including deployment and recovery of IT equipment.
• Support Microsoft 365, Entra ID, Active Directory, endpoint management, device deployment, patching and software installation.
• Deliver operational support for network infrastructure, Wi‑Fi, servers, endpoint security and selected business applications.
• Maintain IT assets, software licences, warranties and vendor support arrangements.
• Keep IT documentation, SOPs and knowledge‑base articles up‑to‑date and suggest improvements.
• Assist with system upgrades, planned maintenance, IT projects and urgent operational incidents.

Required profile

• Diploma or degree in Information Technology, Computer Science, Information Systems or a related field.
• 2–5 years of experience in IT support, desktop support, infrastructure support or IT operations.
• Hands‑on experience with Windows devices and Microsoft 365 environments.
• Working knowledge of Microsoft Entra ID, Active Directory and endpoint‑management tools such as Intune.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi‑Fi, VPN).
• Familiarity with endpoint security, patch management and basic cybersecurity practices.
• Strong troubleshooting, communication and customer‑service skills; ability to work independently and provide onsite or after‑hours support.
• Experience with ITSM platforms, AWS or Microsoft Azure and exposure to hospitality/retail systems is a plus.

Required skills

• Windows operating system
• Microsoft 365
• Microsoft Entra ID / Azure AD
• Active Directory
• Microsoft Intune (or similar endpoint‑management tool)
• TCP/IP, DNS, DHCP, Wi‑Fi, VPN
• Endpoint security solutions
• Patch management
• ITSM platforms
• AWS
• Microsoft Azure