IT Operations Engineer

About the role

Shell is looking for an experienced IT Operations Engineer in Singapore to support Shell Energy Asia's business-critical Data & Analytics landscape. The role strengthens service reliability, reduces operational toil through automation and contributes to a move toward intelligent, resilient and autonomous AI-enabled operations. The candidate should be eager to adopt modern Site Reliability Engineering (SRE) and cloud engineering practices.

Key responsibilities

• Own end-to-end operational support for Data & Analytics applications and platforms, with resilient service delivery, SLA compliance and 24x7 support for critical services.
• Support and deliver change releases, upgrades and cutovers, ensuring operational readiness, risk control and continuity.
• Strengthen the control environment through IT controls, security remediation, access governance and audit compliance.
• Partner with Product DevOps teams to improve reliability, observability and system performance.
• Drive continuous improvement and standardisation of operational practices, and engage in project delivery to define operational requirements and secure robust Agree-to-Operate outcomes.
• Own financial oversight of supported applications and portfolios, including cost management, budget support and reporting.

Required profile

• 5-7+ years of experience in IT Operations, application support and development, preferably with Enterprise Data & Analytics platforms.
• Bachelor's degree in computer science, information technology or a related discipline, or equivalent practical experience.
• Proven experience supporting business-critical applications, integrations, infrastructure and data pipelines.
• Experience managing operational readiness and Agree-to-Operate requirements for project transitions.
• Enterprise governance discipline for change controls, access management, security vulnerability management and audit requirements.

Required skills

• SQL, Python and PySpark.
• Azure, Databricks, Azure Data Factory and Microsoft Power Platform.
• CI/CD, DevSecOps, deployment pipelines and quality gates.
• Data orchestration, pipeline dependencies, schema evolution, data quality controls, lineage and reconciliation across batch and streaming workloads.
• Monitoring tools such as Dynatrace, Azure Monitor, Log Analytics and Application Insights.
• Git, infrastructure as code and configuration automation (e.g. Terraform, Bicep) are useful but optional.

What we offer

• Flexible working hours and the possibility of remote or mobile working.
• Competitive starting salary and annual performance-related increases.
• Paid parental leave, including for non-birthing parents.
• Training and development programmes and career growth opportunities.