IT Operations Engineer

About the role

Advance Intelligence Group is hiring an IT Operations Engineer for its Singapore office, reporting to the IT Manager. This is a hands-on, individual contributor role in a small team covering day-to-day corporate IT: devices, SaaS and identity, on-prem servers, assets and licences, and automation. It is not a software or cloud engineering role.

Key responsibilities

• Onboard new hires (laptops, phones, accounts, access) and offboard leavers (device collection, access revocation, wiping, restocking).
• Support colleagues in person and remotely, taking incidents to resolution.
• Deploy and manage company laptops (macOS, Windows) and phones (iOS, Android) via MDM (VMware Workspace ONE).
• Maintain the 12 on-prem servers and enforce encryption, patching, EDR and compliance policies.
• Manage user access and provisioning through in-house SSO and SaaS tools (M365, Google Workspace, Lark, Zoom), including MFA and role-based access.
• Run licence audits, manage SaaS subscriptions and enterprise AI tools, and keep an accurate, auditable asset inventory.
• Handle procurement: requirements, vendor sourcing, quotations and deliveries.
• Maintain Wi-Fi access points, switches, firewalls, VPN and meeting-room AV.
• Follow ITSM processes and SLAs, write SOPs, collect evidence for ISO 27001-aligned audits and automate repetitive tasks with low-code tools, APIs or scripts.

Required profile

• 2+ years of full-time experience in IT operations, systems administration or endpoint support; internship experience alone does not count.
• Working proficiency in Mandarin, as the role involves liaising with IT counterparts in China.
• Willingness to do physical, on-site work such as device handovers and equipment moves.

Required skills

• Hands-on MDM (VMware Workspace ONE; Intune, Jamf or similar experience transfers), including patching and endpoint security.
• SSO, MFA, RBAC, provisioning and licence management.
• Networking basics: TCP/IP, DNS, VLANs and VPN.
• Nice to have: enterprise AI tool administration, scripting in PowerShell, Python or Apps Script, and ISO 27001 audit support experience.