IT Operations Manager (Day 2 Support)

About the role

We are looking for an experienced IT Operations Manager to lead Day 2 support across our island‑wide infrastructure in Singapore. The role focuses on incident resolution, ticket management and ensuring the stability and availability of applications and systems.

Key responsibilities

• Drive end‑to‑end resolution of incidents, service requests and operational issues.
• Manage and prioritize ticket queues to meet SLA targets.
• Coordinate with application, infrastructure and vendor teams for issue resolution.
• Act as the central point for Day 2 issue triage and coordination.
• Support root‑cause analysis activities and ensure follow‑up actions are executed.
• Monitor system performance, logs and alerts to detect and prevent outages.
• Ensure operational readiness for deployments and validate post‑deployment stability.
• Provide clear updates on incident status and escalate risks to the Service Delivery Manager when needed.

Required profile

• Degree in Computer Science, Computer Engineering, Information Technology or a related field.
• Minimum 3 years of experience in IT operations or support management.
• Strong hands‑on experience in incident and ticket management environments.
• Ability to coordinate across applications, infrastructure and vendor teams.
• Familiarity with ITIL processes and service‑management tools.
• Experience working in critical or 24/7 operational settings.

Required skills

• ITIL
• Incident management
• Ticket management
• System performance monitoring