IT Ops Management Specialist (Data Centre)

About the role

CIMB is looking for an IT Ops Management Specialist in Singapore to support data centre operations, including backup media handling, CCTV monitoring, server and application availability checks, and after-hours helpdesk support.

Key responsibilities

• Monitor the automated task/job scheduler via Control M and run manual batch jobs according to the schedule prepared by the Applications Team / Operations Manager, or ad hoc requests from business and operations users
• Handle backup media: mount and retrieve it from the media library, and send and receive it to and from offsite storage
• Maintain a catalog of backup media in the CIMB SG Data Centre
• Monitor Data Centre CCTV and escalate any unauthorized entry or suspicious activity to the IT Operations Manager
• Monitor servers, network and application availability through monitoring tools, and escalate system alerts to the relevant support; also monitor email alerts
• Ensure data centre security and safety, and escalate breaches to the IT Operations Manager
• Provide after-hours and non-working-day helpdesk support
• Manage split password management services, the electronic Keypress system and the CCTC system
• Carry out release management tasks using Aldon LMI/LME

Required profile

• Minimum diploma in IT or relevant certification
• Minimum 2-3 years of working experience in data centre operations or application jobs processing
• Experience in IT operations and data centre processes

Required skills

• IT system alert monitoring and escalation
• Batch job handling
• Tape management