IT Support Coordinator

About the role

The IT Support Coordinator is the frontline point of contact for all employees, ensuring smooth daily IT assistance across the organization. This hands‑on leader coordinates a small team of on‑site support agents, steps in when needed, and maintains service quality during the 7:30 am – 6:00 pm shift schedule.

Key responsibilities

• Coordinate and deliver first‑level (L1) support for incidents and requests via the GLPI ticketing platform.
• Manage team rosters, absences, shifts and breaks to guarantee coverage.
• Prioritise and track tickets, ensuring timely responses and proper escalation to L2 when required.
• Liaise with external suppliers for device, projector, printer maintenance and consumables provisioning.
• Support the IT End‑User‑Computing Manager with asset inventory, labelling, deployment, relocation and decommissioning.
• Supervise team planning and maintain documentation of processes.

Required profile

• Minimum 5 years of IT support experience, preferably in an education or international school environment.
• Proactive, can‑do attitude with excellent customer service skills.
• Strong interpersonal and presentation abilities.
• Fluent English and flexible to work shift hours.

Required skills

• Microsoft Windows 11
• Apple iPad, Apple School Manager, JAMF School
• Google Chromebook, Google Workspace
• Microsoft Office 2024
• Active Directory user administration
• PC mastering and software deployment (SCCM)
• Ticketing tools (GLPI)
• Basic network knowledge (Wi‑Fi, LAN)

What we offer

• 42‑hour full‑time weekly schedule
• 40 days of annual leave
• Comprehensive accidental and medical insurance, including dental and optical coverage