IT Support Engineer

About the role

A well-established global multinational with a strong presence across Asia Pacific is looking for a proactive IT Support Engineer to join its Singapore office as the main point of contact for onsite IT support. The role covers day-to-day IT support and operations so that users, devices and meeting facilities run smoothly, in a hands-on position where the candidate takes ownership and communicates clearly with users and stakeholders.

Key responsibilities

• Provide first-level onsite support for hardware, software, network and security issues.
• Support meeting rooms, video conferencing and AV setups.
• Install, configure, image, upgrade and repair laptops, desktops and peripherals.
• Maintain IT asset records and support the hardware lifecycle from deployment to refresh and disposal.
• Set up, maintain and troubleshoot printers and other office devices.
• Support local IT projects such as hardware refreshes and office setups.
• Work with regional IT teams to apply global IT policies, processes and standards.
• Promote good IT and cybersecurity practices and help users get the most out of IT tools.

Required profile

• Diploma or degree in Information Technology or a related field.
• 3-5 years of experience in desktop support, onsite IT support or service desk.
• Strong troubleshooting skills and a customer-focused approach.
• Good communication skills in English; Mandarin is an advantage for liaising with regional stakeholders.
• Proactive, responsive and comfortable working independently.
• Immediate or short notice availability preferred.

Required skills

• Hands-on experience with end-user devices and AV or video conferencing systems.
• Networking knowledge is a plus.
• Certifications such as CompTIA A+, Network+, Microsoft or ITIL are an advantage.

To apply, send your resume in WORD format only through the apply button, quoting reference number DC13538391; only shortlisted candidates will be contacted.