IT Support Intern

About the role

Fuku is hiring a full-time IT Support Intern in Singapore. The intern provides day-to-day IT support and also supports biometric devices and robots at client sites such as hotels, malls and hospitals.

Key responsibilities

• Provide daily IT support for computers, software, networks, printers, office equipment, user accounts and IT assets.
• Support staff onboarding and offboarding, equipment setup, recovery and basic user training.
• Support biometric devices at client sites.
• Support applications and systems, including troubleshooting, request tracking, escalation, patches, fixes and upgrades.
• Support robot mapping, setup, testing and client-side demonstrations for cleaning robot projects.
• Assist with basic cybersecurity checks, backup reviews, patching, security logs and VPN/firewall support.
• Support penetration testing and audits, including evidence preparation and remediation follow-up.
• Assist with requirements gathering, testing, user guides, technical documentation and training materials.

Required profile

• Diploma in IT or a related field.
• Good communication, problem-solving and time management skills.
• Able to work independently and as part of a team.
• Willing to travel islandwide for client-site support, setup, troubleshooting and deployment when required.
• Bilingual in English and Mandarin to communicate with China counterparts and diverse users.

Required skills

• Basic IT support knowledge, including Windows, networking, printers and mobile devices.
• Common troubleshooting.