IT Support & Service Administrator

About the role

FLINTEX Consulting is hiring an IT Support & Service Administrator in Singapore as a key member of its IT Service & Support team. The role acts as the main point of contact for end-user enquiries, troubleshooting hardware and software issues and managing IT assets and vendors so that the environment stays stable with minimal downtime. It is a contract position.

Key responsibilities

• Act as the first point of contact for user support queries at the Service Desk, taking internal and external calls about IT incidents or service requests.
• Resolve and escalate user requests for Google Workspace.
• Document, notify, track and follow up all incidents and service requests through a ticket management system.
• Support new joiners by preparing IT hardware and software packages and access credentials.
• Check meeting room AV equipment weekly.
• Communicate with users about system updates, scheduled maintenance and new rollouts.
• Collaborate with cross-functional teams and global IT on issues and system integration.
• Manage the full lifecycle of hardware and software inventory, track assets regularly and organise the store room.
• Manage vendors for hardware maintenance, repairs, quote requests and warranty claims.
• Compile and present regular reports on ticket volumes, resolution times and recurring incidents.

Required profile

• At least 2 years of experience in IT Service Desk, System Support or Service Administration.
• Familiarity with the ITIL framework or IT Service Management is a bonus.

Required skills

• Google Workspace
• Windows, macOS and iOS troubleshooting
• Networking basics and AV room setups
• Ticket management and asset tracking