IT Support Specialist

About the role

ESET is hiring an IT Support Specialist in Singapore to ensure the smooth operation of internal IT systems and provide technical support to end users. The role covers hardware and software maintenance, system administration, user support and collaboration with global IT teams, ranging from basic support tasks to advanced infrastructure management and project coordination.

Key responsibilities

• Deploy, configure and maintain end-user devices and peripherals
• Provide first-line and second-line support for hardware, software and network issues
• Administer user accounts, access rights and system configurations
• Monitor system performance, backups and security status on request
• Respond to user questions via ticketing systems or direct communication
• Maintain knowledge base documentation and coordinate with global IT teams on infrastructure tasks
• Assist in IT asset management and procurement, and take part in IT projects such as system upgrades
• Support conferencing and multimedia equipment, and troubleshoot telephony and connectivity issues
• Perform routine maintenance and updates on servers and network components, and follow internal IT policies

Required profile

• Diploma or Bachelor's degree in a related field
• 2 years of experience in IT support, system administration or infrastructure management
• Experience with IT asset lifecycle management, software updates and patch management
• Ability to analyse problems, document procedures and communicate technical information clearly

Required skills

• Hardware and software troubleshooting
• Server and network administration
• Familiarity with backup, monitoring and remote support tools

What we offer

• Comprehensive health insurance including dental care
• Subsidised gym membership
• Regular team events and generous leave policies
• Award-winning office in the Singapore CBD
• Hybrid work arrangements
• Learning platforms and development opportunities