IT Support Specialist

About the role

SHEIN is looking for a motivated and technically skilled IT Support Specialist to join its IT team in Singapore. As the main onsite point of contact for all IT matters, you will support both local and remote users across the APAC region by providing hands-on technical support, maintaining critical IT infrastructure and keeping day-to-day operations running smoothly.

Key responsibilities

• Provide daily IT support for the Singapore office, maintaining workstations, laptops, mobile devices, printers, IP cameras, switches and wireless access points.
• Deliver executive-level IT support and remote assistance to SHEIN employees across the APAC time zone.
• Collaborate with internal teams to troubleshoot, resolve and document technical issues and improvement initiatives.
• Manage user onboarding and offboarding, including account setup, system configuration and orientation sessions.
• Keep IT systems secure, up to date and compliant with company policies.
• Maintain accurate records of IT incidents, assets and solutions.
• Coordinate with third-party service providers and external partners to resolve issues and uphold enterprise-level IT standards.
• Support and implement IT policies and procedures as required.

Required profile

• Bachelor's degree in Information Technology, Computer Science or a related field, or equivalent work experience.
• 1-3 years of experience in an enterprise IT support or systems administration role.
• Excellent interpersonal skills with a strong customer service orientation.
• Detail-oriented, organized and able to manage several priorities in a fast-paced environment.

Required skills

• Strong working knowledge of computer hardware, operating systems, networking fundamentals and endpoint management tools.
• Proficiency in diagnosing, troubleshooting and resolving IT issues promptly.
• Familiarity with helpdesk ticketing systems and remote support tools.