Junior Account Manager – Merchant Partnerships

About the role

We are looking for a Junior Account Manager to strengthen our merchant partnerships through direct engagement, issue resolution, and training on key tools. You will work across an assigned territory, building relationships and driving adoption, satisfaction, and retention.

Key responsibilities

• Lead in‑person interactions with merchant partners, conduct regular visits and provide hands‑on support.
• Plan visits strategically using the Area Manager framework and tailor discussions to each merchant’s business.
• Address merchant challenges promptly, escalating when necessary and collaborating with Product, Support, and Operations teams.
• Train merchants on the Merchant App, Self‑Serve Marketing, and Insights Portal to increase tool adoption.
• Collect and share merchant feedback, document effective engagement strategies and circulate best practices.
• Develop deep knowledge of the local merchant ecosystem, competitive landscape and market dynamics to spot growth opportunities.
• Monitor and report on metrics such as engagement, satisfaction scores, product adoption, retention and resolution timelines.

Required profile

• Bachelor’s degree or diploma in a relevant field.
• Minimum 3 years of experience in account management, business development or field sales.
• Experience in food & beverage or e‑commerce is a plus.
• Proactive, resourceful and able to work independently.

Required skills