Key Account Manager – Enterprise (Singapore)

About the role

We are hiring a Key Account Manager (Enterprise) to drive growth and strengthen relationships with leading restaurant groups across Singapore and Malaysia. The role focuses on retention, upsell and expansion within a portfolio of top‑tier enterprise accounts.

Key responsibilities

• Own end‑to‑end relationships with key enterprise restaurant groups, acting as the main commercial contact for CXOs and operations leaders and conducting regular Quarterly Business Reviews.
• Identify and close upsell and cross‑sell opportunities across TabSquare’s suite (SmartQR, Kiosk, Payments, SmartEngage), negotiate renewals and multi‑year agreements.
• Monitor account health and product usage to anticipate churn, develop joint success plans and drive measurable outcomes such as GMV growth.
• Track competitor activities, pricing and product adoption trends, sharing intelligence with product and leadership teams.
• Maintain accurate CRM records, renewal dates and revenue forecasts, and prepare monthly business reviews.

Required profile

• 5‑8 years of B2B account management or enterprise sales experience, preferably in SaaS, Payments or F&B technology.
• Proven track record managing multi‑location clients and driving retention and upsell.
• Strong commercial acumen and negotiation skills with CXO‑level stakeholders.
• Experience handling cross‑border or regional accounts across Singapore and Malaysia is a plus.
• Fluency in English required; Mandarin or Bahasa Malaysia a plus.

Required skills

• Salesforce
• Pipedrive

What we offer

• Opportunity to build AI, fintech and digital solutions that transform restaurant operations.
• Fast‑paced environment with clear impact and visible results.
• Clear career paths to leadership and a culture of curiosity, experimentation and continuous learning.
• Collaborative, supportive culture that values optimism and feedback.