L1 Service Desk Engineer (Enterprise Network Support)

About the role

Nityo is hiring two L1 Service Desk Engineers in Singapore to support enterprise network maintenance services, including LAN switching equipment and technical support coordination. The position is a minimum 12-month contract, Monday to Friday, 9:00 AM to 6:00 PM (8x5, excluding public holidays), with a budget of up to SGD 6,000. Only Singapore citizens and permanent residents are eligible.

Key responsibilities

• Handle customer support requests by telephone and through support portals.
• Log, track, update and manage support tickets within agreed SLAs.
• Perform initial troubleshooting and classify incidents involving hardware, software, configuration and connectivity.
• Troubleshoot basic networking issues related to TCP/IP, VLANs, LAN switching, PoE, links and network ports.
• Escalate complex incidents to L2 Network Engineers with complete technical information.
• Monitor network alerts and coordinate hardware replacement requests with OEM engineers.
• Maintain accurate asset, warranty and support records, and keep customers informed of ticket progress and SLA reporting.

Required profile

• 1-3 years of experience in IT Service Desk, IT Helpdesk or NOC support.
• Diploma or degree in IT, Computer Science, Networking or a related field.
• Good spoken and written English.
• Ability to manage tickets, meet SLA timelines and keep accurate documentation.

Required skills

• Good understanding of TCP/IP, VLANs, switching, PoE and basic network troubleshooting.
• Experience with ticketing tools such as ServiceNow, Jira Service Desk or similar platforms.
• Good to have: familiarity with Alcatel-Lucent Enterprise (ALE) OmniSwitch and OmniVista, CCNA or relevant networking certifications, experience supporting enterprise or government customers, and basic ITIL knowledge.

Candidates apply by sharing an updated CV with the recruiter, either by LinkedIn message or direct contact.