L3 System Engineer - Infrastructure

About the role

Logicalis Asia Pacific is looking for a Level 3 System Engineer to provide advanced technical support, troubleshooting, administration and engineering of enterprise server, virtualisation, storage, backup and compute infrastructure. The role acts as the L3 escalation point for complex infrastructure incidents, gives technical leadership to L1/L2 teams and supports projects such as technology refreshes, migrations, upgrades, patching, capacity management, disaster recovery and continuous improvement.

Key responsibilities

• L3 infrastructure support: troubleshoot complex server, virtualisation, storage and backup issues, perform root cause analysis, mentor L1/L2 engineers and resolve incidents within SLA.
• VMware: administer vSphere, ESXi and vCenter, support clusters, HA, DRS, vMotion and virtual networking, plan capacity and take part in upgrades and migrations.
• Cisco UCS: manage and troubleshoot UCS Manager, fabric interconnects, chassis, blades and service profiles, work with Cisco TAC and integrate with VMware and storage.
• NetApp storage: manage storage, volumes, LUNs and aggregates, monitor capacity and performance, support NFS, CIFS/SMB and SAN, and work with NetApp support.
• Backup and recovery: administer Veritas NetBackup and Veeam Backup & Replication, monitor jobs, support recovery and disaster recovery activities.
• Disaster recovery: support DR infrastructure, take part in DR exercises, validate backups and maintain runbooks.
• Server and OS support: support physical and virtual servers, Windows Server, patching, upgrades and decommissioning.
• Patching and upgrades: plan and execute changes, coordinate with owners, develop rollback plans and follow change management procedures.
• Incident and problem management: own major incidents, perform RCA, maintain knowledge articles and drive problem management.

Required profile

• Diploma or degree in Computer Science, Information Technology, Engineering or a related discipline.
• 5-8+ years of experience in enterprise infrastructure/system engineering.
• Experience supporting large-scale enterprise or multi-site environments.
• Experience with ITIL Incident, Problem and Change Management.
• Hands-on experience with VMware, Cisco UCS and NetApp; good experience with NetBackup and/or Veeam.
• VMware VCP, Cisco, NetApp, Veeam or similar certifications are advantageous.
• On-call and after-hours support, and occasional travel to data centres or offices may be required.

Required skills

• VMware: vSphere, ESXi, vCenter, HA, DRS, vMotion, virtual networking
• Cisco UCS: UCS Manager, Fabric Interconnects, blades, service profiles, firmware
• NetApp storage, SAN/NAS, NFS, SMB, LUNs
• Veritas NetBackup and Veeam Backup & Replication
• Windows Server administration, PowerShell scripting and automation