Learning and Development Specialist - Retail

About the role

The COMO Group's Club21 is looking for a Retail L&D Executive to join its Learning, Training & Development function. Working closely with the L&D Manager, you will deliver training hands-on, with strong emphasis on in-store execution and direct engagement with retail teams, helping build an excellent customer experience across all retail stores.

Key responsibilities

• Execute the Evaluate, Educate, Embed (E3) cycle so that service delivery is consistent across all Club21 locations
• Deliver training sessions on service, styling, sales and service recovery, and give on-the-ground feedback to improve customer-facing roles
• Visit stores regularly to check training effectiveness and gather insights for program improvement
• Support learning needs analyses by gathering data from Client Advisors, supervisory staff and store managers
• Help run leadership skill-building programs, coaching frameworks and mentoring support, and facilitate peer learning sessions
• Run classroom and on-the-job sales training, coach sales teams and report on training effectiveness and sales performance

Required profile

• At least 3 years of experience in training, learning and development, with at least 2 years in retail or customer service
• Retail, fashion or customer service operational experience, with an understanding of sales processes and the customer journey
• Preferred: a training or learning certification (e.g. ACTA, ACLP, DACE) or working towards one
• Ability to work across multiple store locations and adapt training to different audiences

Required skills

• Facilitation and content delivery, including on store floors and in training rooms
• Program evaluation and coaching
• Strong communication and relationship-building skills
• Comfort working with KPIs and using feedback to improve training delivery