Logistics Order Management Supervisor (Onsite)

About the role

Expeditors, a Fortune 500 global supply chain company offering air and ocean transportation, customs brokerage, distribution, cargo insurance and consulting, is hiring a bilingual Supervisor for its Order Management Operations team in Singapore. This is a senior-level operations role, working onsite with the customer, that supports order management and acts as the main point of contact for complex customer inquiries. The role leads the order management team, drives process improvements, ensures client service levels are met and champions company values.

Key responsibilities

• Act as the primary escalation point for assigned key customers and improve the order-to-delivery experience
• Oversee daily order processing, projects and team performance against KPIs, OKRs and client SLAs
• Support the execution, analysis and review of operational reports, dashboards and presentations
• Analyse workflows to propose process improvements, reduce errors, shorten order cycle times and cut costs
• Delegate tasks, guide team members and step in for management when needed
• Run check-ins, training plans and performance evaluations, and monitor productivity models to forecast staffing needs
• Implement projects that scale order management systems or automate data entry workflows

Required profile

• Bachelor's degree or equivalent working experience
• At least 5 years in order management, logistics or high-volume customer service
• Fluent English with excellent written and spoken communication
• Excellent customer service skills
• Demonstrated knowledge of at least one area of business within the Professional Services Onsite Team
• Ability to define, develop and document business processes

Required skills

• ERP systems such as SAP, Oracle and NetSuite
• Google Workspace and Microsoft Office, with advanced data analysis in Google Sheets and Excel
• Analytical mindset, data interpretation and task prioritisation in a fast-paced environment