Manager, Academic (Graduate Programmes)

About the role

The Wee Kim Wee School of Communication and Information (WKWSCI) at NTU is looking for an experienced Manager to lead its graduate programme team. The role covers the administrative, academic and operational aspects of the Graduate Coursework and Graduate Research Programmes.

Key responsibilities

• Oversee a team, guide it toward organizational goals, and handle staff appraisal and performance planning.
• Administer Postgraduate Coursework (PGC) and Postgraduate Research (PGR) programmes, including admissions, examinations, graduations, student welfare and compliance with academic and regulatory requirements.
• Manage the student lifecycle, review and improve processes and guidelines, and oversee course proposals and curriculum reviews.
• Lead strategic planning for PGC and PGR administration, develop administrative policies and procedures, and drive process improvement.
• Manage admissions (application evaluation, interviews, offers) and coordinate onboarding and orientation.
• Track student academic progression, communicate policies and deadlines, and act as the main liaison between students, faculty, the College and central offices.
• Support student well-being and represent the school in international collaboration MOUs/MOAs and in the GE-COP and PGC Affairs Executive Committee meetings.
• Advise faculty on graduate policies and regulations, provide data analysis and reports, plan and track budgets, and collaborate with auditors.

Required profile

• Bachelor's degree with a minimum of 10 years of relevant work experience; experience in higher education or a university setting is an advantage.
• Knowledge of admissions, programme operations, student services and well-being, budget management and project management.
• Strong communication, problem-solving, negotiation, organisational and time-management skills, and ability to handle confidential information.
• Customer service focus, tactful and empathetic, self-motivated team player who can work independently and collaboratively.

Required skills

• Proficiency in Microsoft Office suite applications.
• Strategic thinking and planning.