Manager, Allied Health Services & Pharmacy

About the role

NHG is hiring a Manager, Allied Health Services & Pharmacy (AHS&P) on a full-time, 2-year employment contract, renewable on performance and organisational needs. The role supports the Director, AHS&P in planning, implementing and continuously improving policies, procedures and service delivery, and leads programmes, projects and care transformation initiatives aligned with national, cluster and KTPH & YCH strategic directions.

Key responsibilities

• Lead day-to-day operations of AHS&P and drive efficient service delivery in line with hospital strategy.
• Oversee administrative processes such as meetings, agendas, minutes, appointments and venues.
• Work closely with Allied Health heads of department to deliver divisional targets and implement key services.
• Draft clinical papers, policies and presentation slides.
• Extract, collate, analyse and submit data on clinical KPIs, DPIAs, ERMs, EHIs and other reports.
• Act as main contact for talk requests, community partnerships and procurement tenders/RFQs with MMD.
• Design workflows, use technology and digital tools to improve patient safety and efficiency, and oversee UAT with IT teams.
• Support portfolio leads on clinical competency frameworks, JCI standards and PDPA governance, including annual audits.
• Oversee databases, training, research and Kaizen activities, including training modules and e-learning content.
• Plan staff engagement and divisional events, manage communications (EDMs, newsletters, SharePoint) with HR and Corporate Communications.
• Drive care transformation, develop clinical guidelines, SOPs and protocols, and support grant applications and research.

Required profile

• Degree in a relevant discipline; postgraduate qualification an advantage.
• Minimum 5 years of healthcare or related experience, including at least 2 years in a supervisory or managerial capacity.
• Experience in care transformation, service redesign or programme development in healthcare.
• Familiarity with Singapore's national healthcare transformation frameworks and community care landscape preferred.
• Able to work independently and lead teams with minimal supervision.

Required skills

• Proficiency in Microsoft Office, including Excel, PowerPoint and Visio.
• Knowledge of statistics is an advantage.