Manager, Caller Name ID Registry (CNIR)

About the role

SGNIC Pte Ltd, a subsidiary of the Infocomm Media Development Authority (IMDA), provides Internet registry and information services to strengthen the security, stability and resilience of the DNS infrastructure in Singapore. It is seeking an experienced professional to join its Caller Name ID Registry (CNIR) team, which is a strategic anti-scam initiative establishing and operating the central registry of authenticated caller name IDs. The role oversees the technical operations of the CNIR systems, with responsibility for their security, stability, resilience and data integrity, and involves collaboration with business users, external vendors and internal teams.

Key responsibilities

• System lifecycle management: oversee end-to-end operations and lifecycle of assigned systems, keeping them available, reliable, secure and performant in line with ISO27000, NIST and regulatory standards; develop and maintain application roadmaps and recommend cost-effective solutions; lead upgrades, integrations and migrations with minimal downtime and coordinate change management; monitor performance, resolve incidents and produce performance reports.
• Stakeholder and vendor management: act as primary contact for assigned systems with vendors, users, system owners, procurement, finance, the CISO and executive leadership; manage service level agreements, vendor performance and compliance; conduct vendor assessments, gather requirements and ensure users are trained and supported.
• Security and compliance: ensure compliance with policies and regulations, work with vendors to address findings and manage risks with ITSC and the CISO; run regular security activities such as access reviews, patching, configuration baselining, backups and disaster recovery tests; handle security incidents, compliance audits and maintain system documentation.
• Procurement and contract management: develop and manage annual OPEX and CAPEX budgets, track expenditure and optimise costs; plan resource allocation for upgrades and maintenance, and oversee tenders, evaluations and contract negotiations.

Required profile

• Background in Computer Science, Information Systems, Information Technology or a related technical field.
• At least 5 years of working experience.
• Expertise in cloud computing platforms; AWS or Microsoft Azure certifications are advantageous.
• Solid knowledge of IT project management and cybersecurity principles; PMP, ITIL, CISSP or CCSP certifications are highly valued.
• Proven ability to manage vendors, budgets and cross-functional teams; Unix and Windows system administration experience is an added advantage.
• Analytical, self-motivated, agile and adaptable, with strong written and verbal communication skills.