Manager, Corporate Client Services, Group Tech & Operations

About the role

UOB, a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America, is hiring a Manager for its Corporate Client Services within Group Tech & Operations. The role delivers high-quality service to corporate customers and leads and supervises a team of Customer Service Officers.

Key responsibilities

• Deliver high-quality service to corporate customers across calls, emails, written correspondence and digital channels.
• Lead and supervise a team of Customer Service Officers.
• Ensure consistent service delivery and adherence to procedures.
• Handle escalated customer cases and service recovery.
• Monitor team performance and service levels.
• Conduct coaching, mentoring and performance reviews.
• Review transactions beyond officer authorization.
• Support workforce planning and scheduling.
• Drive process improvements and departmental projects.
• Ensure compliance with policies and regulations.

Required profile

• Bachelor's degree with a minimum of 3 years of relevant experience.
• Strong people management and coaching skills.
• Ability to manage operational performance.

Required skills

• Data analytics knowledge is advantageous.