Manager / Deputy Manager, Facility Management and Operations

About the role

Reporting to the Senior Manager, you will lead a team of executives and service contractors for the management of building and facilities maintenance to support the Authority's operations across multiple premises. You own all related systems and are responsible for site inspections, cost analysis, budgeting, quotations and tender specifications, procurement of services, and feedback handling. You will also review work processes and procedures to improve facilities operations and ensure compliance with government regulations.

Key responsibilities

• Integrated Facilities Management: oversee facilities operations including housekeeping, with oversight of security across HQ and satellite offices through the IFMS Operations Command Centre (OCC)
• Technical Systems Management: monitor and maintain electrical and mechanical systems (chilled water, VRV and DX, high- and low-tension electrical); analyse real-time data from IoT sensors, OCC dashboards and smart energy meters; present monthly Smart FM and utilities utilisation reports
• Sustainability and Energy Management: identify utility wastage, monitor waste management, recommend improvements and develop policies for Smart FM and energy management to meet Green Plan targets
• Innovation and Smart Technologies: implement smart FM technologies, sensors and IoT devices; manage concierge and logistic support services for offices and events
• Contract and Vendor Management: review and supervise term contracts, KPIs/SLAs, compliance and timely renewals; ensure safe, uninterrupted operations and timely closure of maintenance and logistics requests
• Compliance and Safety: ensure regulatory compliance and safety standards, manage emergency operations, and give specifications input for new build and improvement projects
• Relocation Management: manage phased office transitions, take over new offices and handle reinstatement and return of premises to landlords

Required profile

• At least 5 years of facilities management or engineering experience (strong ACMV/mechanical background essential)
• Experience in commercial office environments and large-scale facility management
• Experience in data analytics for smart FM technologies and building maintenance
• Proven leadership skills and a track record of successful service delivery
• Able to work weekends and after hours when required
• Candidates with more experience will be considered for the higher position

Required skills

• M&E maintenance and vendor management
• Building regulation compliance
• Data analytics for smart FM and IoT systems
• Advantage: certified BCA Energy Auditor or Singapore Certified Energy Manager