Manager, Office of Undergraduate Programmes

About the role

The National University of Singapore is recruiting a Manager for its Office of Undergraduate Programmes, covering the College of Design and Engineering (CDE). The role manages special programmes, donor scholarships, undergraduate admissions and strategic projects, working closely with faculties, central offices, students and donors.

Key responsibilities

• Special Programmes Management: plan, administer and enhance Double Degree, Double Major and Minor programmes; act as the college's main contact; review programme structures and policies; evaluate and map academic requirements; advise students, staff and stakeholders; oversee the full lifecycle of Double Degree programmes, from outreach and admissions to graduation clearance; work with faculties and central offices on complex cases; drive process improvements and digital solutions.
• Donor Scholarships Management: administer and govern CDE-administered donor-funded scholarships, overseeing applications, evaluation, selection, awards and renewals; ensure compliance with donor intentions and university policy; report to senior leadership, donors and governance committees; improve scholarship administration processes.
• Undergraduate Admissions: manage CDE-level admissions, including applicant engagement, selection support, data tracking and post-offer follow-up; analyse admissions data to inform recruitment and programme planning; improve the applicant experience using technology, automation, digitalisation and AI-enabled tools.
• Strategic Projects, Events and Continuous Improvement: lead cross-functional projects, contribute to policies and frameworks, use data and stakeholder feedback to drive improvements, represent CDE at internal and external events, and support new initiatives assigned by College leadership.

Required profile

• A good Bachelor's degree from a recognised university.
• At least 8 years of relevant experience in higher education administration, programme management, student services, admissions or scholarships administration.
• Experience leading projects, improving processes and managing multiple stakeholders in a complex organisation.
• Experience in policy implementation, operational planning, change management or service transformation is advantageous.
• Strong stakeholder management, analytical, problem-solving and communication skills, and excellent organisational and project management skills.
• Candidates with relevant experience and alternative qualifications may be considered.

Required skills

• Proficiency in Microsoft Office and other digital tools.
• Experience in process automation, digitalisation, analytics or AI-enabled solutions is an advantage.