Master Control Room (MCR) Operator

About the role

Thomson Reuters is looking for experienced Master Control Room Operators for its TV Support & Operations team in Singapore. The role sits in a fast-paced 11/7 MCR operation, covering weekends and public holidays, and involves assessing, coordinating and supervising incoming news feeds and transmitting news coverage to Reuters video products. The operator also helps with training, documentation, technical planning, equipment testing and deployment, and supports equipment in the field.

Key responsibilities

• Supervise, configure, route and coordinate video/audio signals from linear and file-based sources so editorial content is delivered successfully.
• Continuously assess signal quality so the operation runs to a high technical standard.
• Prepare, test and deploy equipment for field operations, and carry out proactive health checks and first-level fault diagnosis.
• Identify service-affecting issues quickly and liaise with global support teams.
• Review and optimise operational protocols, and produce operational documentation and training materials.
• Manage multiple tasks and plan ahead to maximise service quality and efficiency for internal and external customers.
• Work closely with senior staff and support teams to keep information flowing to all stakeholders.

Required profile

• Good knowledge of video signal formats and standards, conversion techniques for linear and file-based video, file transmission methods and practical IT infrastructure and connectivity.
• Experience with on-premise and cloud-based signal flows, including the related hardware and software architecture.
• Familiarity with modern IP protocols for transporting video and their relationship to the cloud.
• Quality assessment skills, good situational awareness and the ability to work under pressure.
• Good written and verbal communication skills, and willingness to work independently and as part of a team.
• Preferred: previous Broadcast TV Operations experience and familiarity with the convergence of traditional broadcast and IT technologies.

What we offer

• International career and progression opportunities within a global company.
• On-the-job learning and coaching, plus a dedicated training team for journalists.
• Competitive salary packages and market-leading benefits, including paid volunteering days.
• The chance to work alongside Pulitzer Prize-winning journalists covering major stories.