Medical Operations & Quality Lead, JAPAC

About the role

This role sits at the intersection of scientific excellence and operational precision, shaping how medical affairs strategy is executed across a major region. As Medical Operations & Quality Lead for JAPAC, you will drive harmonization, digital innovation and quality governance across all therapeutic areas, helping country teams deliver impact for healthcare professionals and patients.

Key responsibilities

• Lead the design and rollout of data-driven insight-capture processes and generate and consolidate real-world evidence across the region, turning findings into actionable intelligence for senior stakeholders.
• Own the optimization of medical CRM systems (e.g. Veeva) and digital medical education platforms, and champion digital fluency across the JAPAC medical affairs organization.
• Act as the primary regional representative during quality audits and regulatory inspections, governing medical SOPs and leading risk management in line with global policies.
• Track medical strategy performance and regional budgets, working closely with country and regional medical leads.

Required profile

• Degree in life sciences, pharmacy, medicine or a related field, or equivalent professional experience in medical affairs or healthcare.
• At least 10 years in healthcare, including 5 years in a Medical Affairs role (e.g. Medical Manager or Country Medical Director) and 3-4 years in medical operations at country, regional or global level.
• Experience leading product launches and turning medical strategy into operational execution across complex, multi-market environments.
• Fluent English, written and spoken, with a solid orientation to healthcare digital, including data analytics and AI tools.
• Good knowledge of medical trends in the JAPAC region and the regulatory and quality frameworks governing medical affairs.

Required skills

• Evidence-based medicine concepts, applied to real-world evidence generation, insight synthesis and stakeholder communication.
• Medical CRM systems (e.g. Veeva Systems) and digital engagement platforms.
• Strong communicator and collaborator, able to influence across functions and geographies and to work independently in ambiguous situations.