Monitoring Specialist - Equinix Operations Center

About the role

The Global Equinix Operations Center runs 24/7/365, covering incident management, infrastructure alarm monitoring and security oversight. Equinix is looking for a Monitoring Specialist to help keep its data center infrastructure running smoothly and securely. The role works 10-hour day shifts on a global "Follow the Sun" roster, and is a backfill position filling an existing vacancy.

Key responsibilities

• Monitor data center security and infrastructure alarms 24x7x365
• Enter access information accurately and on time into the access control system
• Process inbound access requests from customers, carriers and sites
• Dispatch service requests, trouble and alarm tickets
• Handle inbound alerts from essential systems and network elements, and respond promptly to access and CCTV alarms
• Process site maintenance and outage notifications
• Identify and resolve problems or report them, and escalate trouble cases and emergencies to lead or management
• Follow departmental project instructions, assist with basic QA and escalate issues as needed

Required profile

• Background in data centers, security or monitoring, ideally
• Ability to commit to a 24/7/365 roster shared across the team
• Strong attention to detail and ability to handle several tasks at once
• Team player who can triage incidents with good judgement
• Effective English communication to support global data center operations

Required skills

• Familiarity with monitoring systems from data centers or similar industries
• Working knowledge of security best practices
• Ability to build familiarity with BMS systems, security access control systems and basic data center infrastructure