Onboarding Specialist

About the role

OpenTable, part of Booking Holdings, is looking for an Onboarding Specialist to drive the successful integration of restaurant partners. You will manage the implementation process from initial sale to go-live, configuring software, coordinating logistics and delivering tailored training. The role works in a global team in a hybrid setting, with on-site onboarding and training in the Singapore Metro area.

Key responsibilities

• Guide restaurant partners through the onboarding process, tailoring system configuration to their operational needs.
• Deliver engaging remote training to key restaurant staff (e.g. via Zoom) on using the software to optimise daily operations; fluent English is important for APAC installs such as Australia, the Philippines and Thailand.
• Manage a queue of restaurant implementations to reduce time-to-onboarding while keeping quality high.
• Coordinate administrative functions of the global onboarding program, including scheduling, content collection and software implementation logistics.
• Collaborate with internal teams to remove customer pain points and refine onboarding strategies.
• Communicate implementation status, task progress and feedback to peers, stakeholders and external partners.

Required profile

• 1+ years of professional experience in customer support, implementation or hospitality.
• Proven experience training and guiding non-technical customers on software.
• Strong understanding of restaurant operations and workflows.
• Excellent organisational and time management skills, able to drive multiple concurrent projects.
• Effective remote communication skills and ability to travel extensively in Singapore.
• Fluent English; fluent Mandarin is required, Cantonese optional.

Preferred qualifications

• Degree or equivalent practical experience in a related field.
• Restaurant environment experience.
• Familiarity with Sales, Customer Success or Billing teams.
• Experience refining or scaling onboarding programs.

What we offer

• Hybrid work, with a schedule tailored to a global workforce across time zones.
• 6 company-paid therapy sessions, a meditation app subscription and wellbeing resources.
• One floating day off per year and a company-wide week off each year.
• Ongoing learning and development and universal paid parental leave.