Onsite Technical Support

About the role

Marsh is looking for an Onsite Technical Support team member for its Colleague Technology Support Services team, based in Singapore. You will provide technical support and maintain end-user computing infrastructure, minimising disruption to business operations and delivering a high standard of service to colleagues across the organisation.

Key responsibilities

• Install, configure, maintain and troubleshoot desktop hardware, printing/scanning/faxing and software across the organisation
• Support mobile device activations and assist with audio-visual hardware and systems where required
• Respond to IT incidents within agreed service levels, record activity accurately and follow up with end users until resolved
• Disconnect, relocate and reconnect desktop technology for individual, team and office-wide moves
• Maintain accurate hardware and software records and support asset management, procurement and documentation
• Assist with infrastructure changes, software releases, business continuity events and other business initiatives
• Support cross-functional service teams, suggest process improvements and provide excellent user support

Required profile

• Proven experience in desktop IT support or a similar technical support role
• Strong knowledge of Windows and/or Apple operating systems
• Hands-on experience installing, maintaining and troubleshooting hardware
• Excellent communication and customer service skills
• Ability to work independently and in a team, manage multiple priorities and collaborate with regional teams
• Strong organisational and time management skills, able to handle incidents in a fast-paced environment
• Willingness to learn new technologies and internally developed systems

Required skills

• IT service management and asset management systems
• Windows and/or Apple operating systems
• Audio-visual systems or office telephony experience is a plus
• Familiarity with ServiceNow or similar IT support and monitoring tools is a plus

What we offer

• Professional development opportunities
• A vibrant, inclusive culture with supportive leaders
• A range of career opportunities, benefits and rewards