Operations Manager – Cleaning Services

About the role

Sunrise Cleaning is looking for an experienced Operations Manager to lead its MCST condominium and commercial office cleaning projects across Singapore. You will be responsible for ensuring service excellence, managing client relationships, and driving operational performance.

Key responsibilities

• Oversee daily operations of condominium and office cleaning projects.
• Plan manpower deployment, work schedules, and site coverage.
• Supervise site supervisors, cleaners, and operations staff to maintain high service standards.
• Conduct regular site inspections and quality audits.
• Liaise with MCST councils, managing agents, commercial clients, and other stakeholders.
• Handle customer enquiries, feedback, and operational issues promptly.
• Prepare quotations, tenders, service proposals, and project documentation.
• Monitor project budgets, costs, and profitability.
• Ensure compliance with NEA regulations, Workplace Safety and Health requirements, and company SOPs.
• Recruit, train, coach, and evaluate operational staff.
• Manage procurement of cleaning equipment, chemicals, and consumables.
• Prepare operational reports and implement continuous process improvements.

Required profile

• Bachelor's Degree or Diploma in Business, Facilities Management, Engineering, or related field.
• Minimum 5 years' experience in cleaning operations or facilities management.
• Proven experience managing MCST condominium and/or commercial office cleaning projects.
• Strong leadership, communication, and interpersonal abilities.
• Ability to manage multiple projects and teams simultaneously.

Required skills

• Proficiency in Microsoft Office applications.

What we offer

• Competitive salary range SGD 3,500 – 5,500 per month.
• Opportunity to lead a growing cleaning services business.
• Professional development and career growth.